Refund and Returns Policy

At Zawaraat Jewellery, we take pride in offering custom jewellery manufacturing services tailored to your unique preferences. We understand that customer satisfaction is of utmost importance, and we strive to provide a seamless and enjoyable experience. However, we also recognize that situations may arise where you may need to return or seek a refund for your custom jewellery order. Please read our return and refund policy below for detailed information.

Return Policy:

We stand behind the quality of our custom jewellery and want you to be fully satisfied with your purchase. If, for any reason, you are not happy with your custom jewellery order, we accept returns within 14 days of delivery. To be eligible for a return, the product must be unused, in its original condition, and accompanied by the original packaging, tags, and labels.

To initiate a return, please contact our customer support team with your order details and the reason for the return. Our dedicated team will guide you through the return process and provide you with the necessary instructions.

Please note that the customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe and timely delivery of the returned item.

Refund Policy:

Once we receive the returned custom jewellery and verify its eligibility, we will initiate the refund process. The refund will be credited to your original method of payment within 7-10 business days.

Please be aware that the original shipping charges and any additional customs and duties fees (if applicable) are non-refundable.

Exchange Policy:

We understand that preferences may change, and you may desire an exchange for your custom jewellery. We offer exchanges for products of equal or lesser value within 14 days of delivery. To initiate an exchange, please contact our customer support team with your order details and the reason for the exchange. Our team will assist you in processing the exchange and provide the necessary information.

Please note that the customer is responsible for the exchange shipping costs. We recommend using a trackable shipping service to ensure a secure and prompt delivery.

Damaged or Defective Products:

In the rare event that you receive a damaged or defective custom jewelry piece, please contact our customer support team immediately with your order details and photographic evidence of the issue. Our team will guide you through the return or exchange process and provide you with the necessary assistance.

Cancellation Policy:

If you wish to cancel your custom jewellery order, please contact our customer support team within 24 hours of placing the order. If the order has already entered the production phase, we may be unable to cancel it. Our team will assess the status of your order and provide guidance accordingly.

At Zawaraat Jewellery, we value your satisfaction and are committed to delivering exceptional custom jewellery products. If you have any questions or concerns regarding our return and refund policy for custom jewellery manufacture, please feel free to contact our customer support team. We are here to assist you and ensure a positive experience.